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You can never go wrong listening to @jessitron presentations and her talk at #LFIconf23 is no exception.
I particularly like the statement “Don’t take a technical task and make it into a social project”.
"Boundaries not uniformity" also strikes a cord with me. Diversity - including process diversity - helps find better ways and is less brittle.
Video from #LFIConf23 is live!
(that was fast)
here's 15m on why we don't use templates for incident reviews
Oh hey. I talked at #LFIConf23 last week and the recording is now live!
I talk about how learning from incidents has shaped my role.
Reframing, advocacy, decision support…
From #LFIconf23 this week:
Simple and complicated systems yield to analysis.
Complex systems require sensemaking.
We do analysis (“exactly how does it work”) on programs and sense making (“what is going on here”) in software systems.
Both involve loops of inquiry.