Update on the long running #EonIncompetence saga
We won the dispute with the #EnergyOmbudsman
#Eon have been told to provide the refund of the remaining balance (which they have just done so, but again sent to the old address because they're fucking idiots who don't even understand that was part of the complaint.
They've been told to give us a worthless apology.
They've been told to give us £75 compensation.... which they'll send to the wrong address again... because... FUCKWITS
Oh and even after sending out the cheque... there is still just over £800 credit on the account that they've failed to send out.
The #Eon debacle continues.
They 'did' send out the refund cheque.
They sent it to the old address we moved out of 14 months ago.
Thankfully we are in touch with the new owners of the house, who kindly told us instead of putting it in the bin.
Eon are trying to 'close' the complaint as 'resolved'
We're escalating it to the ombudsman as they're behaved in an appalling manner with disregard to the elderly, disabled and data protection.
BTW... if it goes to the regulator, they get charged a fee... last time I checked it was at least £500.
I'm being generous too... I'm only asking for those 4hrs at minimum wage of £10.42.
If I asked for my actual hourly rate, it would be about triple that.
Fuck them, fuck their incompetence and fuck their bullshit and lies.
Anomnomnomaly