quick founder note

i am not convinced ai should be the first layer of customer support

at Mixpost we chose human support intentionally

customers and leads often react with relief

sometimes even surprise

for real problems, people still want real people

so far, it was the right call

#FounderLessons #CustomerSupport #SaaS #AI

What actually breaks when a startup scales?

In the latest episode of Nerding Out with Viktor, I sat down with Kevin Henrikson (Zimbra, Outlook Mobile, Instacart) to talk about what founders need to know about scaling teams, building systems that last, and leading through growth and acquisition.

Whether you're building your first startup or scaling your fifth, this one's packed with real lessons from someone who’s lived it.

Link in the thread.

#startups #founderlessons #engineeringleadership #cto #scalingtechteams #productops