AND it was freaking weird opening this ticket talking to AI, when she ran me through all the basic troubleshooting steps with creepy levels of understanding...
...given that in every single tech job I had, outside my job description, I was building that world. I automated repetitive user interactions by writing KB articles and troubleshooting guides (created whole KBs for places outside my job desc), and later working for the enterprise CRM/CIM company where they were developing tech support chat and started introducing automation.
Just to see that..be..a thing now. I have mixed feelings. I do think it went further away from humanity than it should have. I think a human should be in control of the tools at all times.
I wonder how entry-level IT will learn if they're not fixing printers at the basic level. In my case it worked, the steps the AI gave me were valid and she understood my replies. That said, the human techs I worked with, they didn't solve it. I did. 🧵
#DataHygiene