Linking here to important work by Dan Fichter (he/him) and Greta Opzt (they/them) from survey of #CrisisLineWorkers. Final report here:
https://www.crisiscrowd.org/survey/2023/report
& here's a link to webpage with other resources, Dan's notes on the study and #KaiserFamilyFoundation reporting out today.
https://www.crisiscrowd.org/
Thoughts: This is important because it centers the voices of #CrisisLine workers. Also, because Dan and Greta have the ability--and access--to communicate the messages to authorities within the systems.
In the US, the federal gov't agency #SAMHSA contracts with a non-profit #Vibrant to administer the #988Lifeline. This might solve some problems, but it creates many others. Non-profit is a tax designation & this is a capitalist system of "care". It also makes accountability difficult, except for the most egregious offenses that catch a day of heat, then we move on. Besides these links, you also got my commentary!
#CrisisLines #KFF