Headlines AfricaEast Africa: Conversational Banking Is Crucial in Winning Over East Africa's Gen Z While Keeping Loyal Customers: [Capital FM] The banking sector, like many industries, stands at a crossroads, grappling with a tidal wave of shifting consumer expectations driven by emerging technologies and disruptive business models. http://newsfeed.facilit8.network/THwhF1 #EastAfrica #ConversationalBanking #GenZ #BankingTrends #CustomerExperience
Alex Jimenez#DigitalBanking is fantastically convenient. But it falls down on communication. Banks know menus and FAQs cannot answer questions as well as humans can. It’s why they are embracing #ConversationalBanking
https://www.finextra.com/blogposting/24201/a-little-more-conversation-a-lot-more-traction
