bignose“Everyone should be happy, right? A deal is about to be struck!
“Well, not quite. […] a BMW Toronto sales consultant called to revoke the offer, explaining that Quinn wasn’t a real person, but rather an #LLM chatbot that had made the offer in error.
“This of course brings up that perennial philosophical question: so what?
“You can’t have it both ways; a business can’t automate a job that was formerly a person with authority to make deals like this and then decide that no, what this machine says while operating as an agent of the dealership cannot be taken as actual, binding interactions with the dealership, like what the human agents they replaced did. How the hell is a customer supposed to know that? And if the AI will say things that aren’t actually what the dealership intends to do, then what’s the point of the damn AI?”
https://www.theautopian.com/bmw-dealership-honors-terrible-deal-made-by-its-ai-chatbot/
#ArtificialStupidity #AccountabilityLaundering #LLMCantDoTheJob #PayPeopleNotBots
BMW Dealership Honors Terrible Deal Made By Its AI Chatbot - The Autopian
When I was a geeky kid, reading all sorts of science fiction, the idea of advanced artificial intelligences came up often. Sometimes in the form of robots, sometimes in the form of a computer without a robotic body, but always something thought provoking as these synthetic brains breached the boundaries of sentience and started to […]