With the new philosophy,

... we get to know how to make and keep customer promises during times of uncertainty and change

... we get to understand that we cannot always choose the promises, but we can choose the direction of our exploration in search of the answers we need

... we can get out of it the best of what is possible, with the time, people, resources, experience, and knowledge available, or that we can acquire

=> https://leanpub.com/theforgottennewphilosophyofworkmanagementleadership/

The new and forgotten philosophy of work and management holds that while we can accurately predict the position of a planet in the sky 400 years from now and send rockets to the moon, we cannot always predict whether and when a certain project will be completed or if it is feasible at all.

But we can find out by starting the work, and by doing it, we can find out what else needs to be done.

continue ...

In 1999 to 2000 I was going through a very rough patch in my life. In the span of a few years, I'd gotten married, lost a parent, birthed a child, gotten divorced, changed careers, and relocated 3,000 miles away from everything and everyone I knew. What with the state of things, I didn't get to see Galaxy Quest when it was first released.

Finally, on a day I was feeling particularly low, and shortly before the movie left the theaters, I canceled work and took myself out to a midday matinée.

I was the *only* person in a vast theater, of a size that no one builds anymore, sitting and waiting for the lights to go down. At one point, I turned and peered up at the projectionist's booth. I saw a shadowy figure moving back and forth behind the window, bending and straightening. This was in the days before automated, digital films. The Phantom Menace had been released digitally in 1999, but the equipment to show such films was extremely expensive and most theaters hadn't converted yet; "projectionist" was still a real job.

While I was looking, the figure paused, strode to the window and peered back at me, then disappeared quickly.

I turned back around and continued to fidget and ponder the misfit pieces of my life.

At the top of the aisle behind me, the theater door swung open and banged loudly on the wall. The projectionist strode down the aisle toward me, a tall barrel-shaped man with a thick beard and glasses. My first thought was that the matinee was canceled due to low turnout, and I'd be getting a refund. Just as I'd resigned myself to that, the marching projectionist shouted out in a booming voice,

"WELCOME to your PRIVATE viewing oooooooof GALAXY QUEST!!!"

He stopped in front of my row, and I saw that he had an *armload* of STUFF. One by one, he began presenting each thing to me, and as the pile in his arms dwindled, the one in my lap grew.

"As our SPECIAL VIP Galaxy Quest GUEST today, YOU are entitled to..."

"- A commemorative t-shirt!"
"- A poster suitable for framing!"
"- A limited edition refrigerator magnet!"
"- A button to pin to your lapel!"

The list and the shwag went on. With every ridiculous item, I laughed harder and harder, until there were tears leaking out of the corners of my eyes.

Then he bowed and shouted, "WE HOPE YOU ENJOY THE SHOW!" and turned on his heel to march back up the aisle and out the exit door.

Alas, of all the shwag only the magnet has stood the test of time. But the humor and kindness of the unknown projectionist lives on.

#storytelling #GalaxyQuest