... These are all routine parts of modern life including maintaining flaky computer systems (let me tell you ...) and phones ...

It was not like this even 35 y ago. Travel agents handled travel complexity. There were no smartphones. Computers were very limited. There was no internet for most. By necessity everyday life was much simpler. Most people could cope with it.

Now most cannot cope.

This is the most important feature of our time. And nobody can talk about it.