Sure. He's real. ̶̶̶ ̶T̶h̶e̶ ̶s̶t̶o̶r̶y̶ ̶t̶h̶o̶u̶g̶h̶:̶
"Robert Kingett is a Blind, and gay, obscure writer. He writes fiction where Disabled heroes get their happy ending..."

Edit: Yep, appears I have it wrong. Thanks for the pointers. The non-fiction tag missed my eye.

Sounds like it's not real but...

It reads like an indictment of the government employee personally, rather than the rules and constraints that employee is forced to use.

Probably fair to comment on the interaction, whether the person was rude, and so on. But blaming them for not accepting email is kind of silly. They are not empowered to do that kind of thing.