robin_realaThe 'Paperwork Flood': How I Drowned a Bureaucrat Before Dinner
Sounds like it's not real but...
It reads like an indictment of the government employee personally, rather than the rules and constraints that employee is forced to use.
Probably fair to comment on the interaction, whether the person was rude, and so on. But blaming them for not accepting email is kind of silly. They are not empowered to do that kind of thing.
I guess. Faxing it to someone involved in why the rules are that way would be more satisfying to me.
You can fax your congressman.