Microsoft lost its way much earlier than 4 years ago. It abused users at the time of Netscape wars and forcing Internet Explorer down people's throats.

But they hit an infinite gold mine with government adoption and for the last 30 years no amount of bad engineering was able to shake off government use.

Windows 11 is bad? Yes, but did you try Microsoft Teams? The only way to force Microsoft into "users matter" engineering is to get govvies off it. My 2c.