#Lenovo blocked my review for a second time citing website guidelines (not shown to customers btw).

Will quote here in full.
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Disappointing service / false customer portal data

I'd like to thank Lenovo for reminding me to write a review of the product and service since Lenovo haven't fulfilled my order from November 2025 yet but the customer account portal falsely claims to have delivered.

Oh and #Lenovo sent me an automated "review your new product/service" form link,
So of course I submitted a highly critical 1* review and Lenovo blocked the review from being published on questionable grounds of a minimum quality threshold.

The review contained no vulgar language and expressed my disappointment.

But their Customer reviews are biased if they deliberately flag low ratings for review and rejection and this compounds the poor experience with direct sales.

For what it's worth I've received no further official communication from #Lenovo whether verbal or written, about when they plan to fulfill my Nov 2025 order and collect the wrong persons order.

At this rate it's going to be a month wasted by the 8th.

I'm wondering whether to file a small claims to recover cost of item and the storage and my time so far.

I can't understand why, once they saw proof of the mixed up order, they wouldn't ship what I ordered within the week as with new sales.

More than 2 working day have passed, and despite me replying to a customer services request for photos of the wrong person's order sent to me on Monday, #Lenovo have gone silent on how they plan to fulfil the order.

The online customer account still shows the order as completed so that is not updated back to pending either, and merely reflects when UPS drop off a parcel and customer collection, not whether items ordered actually arrived.

Very disappointing from their customer services EMEA.