@OX1Digital sorry. Further rant but it's depressing to see the same terrible UX replicated across every council website I visit. Doesn't anyone do user testing? If they do they're obviously ignoring the results.
It was slightly better in HE. We were also beholden to crappy third party providers.
As a nation, we are wasting £millions lining the pockets of a very small number of all powerful "consultancies". This shouldn't be allowed to happen.[/rant]