@cturnbow @scalzi Good designers/entrepreneurs look for the duct tape/scratch marks.
It seems like we're ripe for someone to recreate a pleasurable brick and mortar shopping experience for everyday stuff that used to be provided by companies like Walgreens/CVS/RiteAid/Target/etc. The more they put stuff behind glass, underpay staff, make it hard to shop, the more they make it a miserable experience to visit their stores.
But it's still a necessity, and honestly, I'd pay a little extra if it wasn't a soul sucking experience.
This is partly why I go to places like Costco and Trader Joe's. I'm not saying they're ideal, but they at least *seem* to treat their staff like human beings (though TJ's is, lamentably, starting to decline into anti-union efforts).