Really liked this writeup by Unit 221B on their part in the investigation that helped track down someone who was massively harassing some Bungie employees.
I especially enjoyed their fruit analogy to describe what drives some gamers to get angry enough that they approve of threatening and stalking people who make the games they love:
"At Unit 221B, we help companies in numerous industry verticals. One of the elements that stands out within the gaming vertical is the presence of a splinter minority that holds extreme beliefs and is easily motivated to attack targets of their hatred, including but not limited to the makers of the games they play. This behavior is irrational to its core. By way of analogy, imagine a company that sells fruit to millions of devoted customers, but among them are several hundred thousand who hold at least one of the following beliefs:
"The fruit company puts apples in fruit baskets because they hate pears."
"Customers should threaten to burn down the fruit stand until they stop selling apples."
"I am angry about strawberries and I think about this constantly."
"Suing people who threaten to burn down the fruit stand is unfairly ruining their lives. Why can't they take a joke? I am angry on behalf of the person who threatened arson, because they are a minor and their free speech is censored by a restraining order."
And then, on top of that, somewhere between five and ten thousand of these customers—who, we must stress, are hardcore customers that spend hundreds of dollars on fruit—actively threaten the fruit vendor employees with violence. All while buying more fruit. In the context of any other industry, it is unimaginable; within the gaming industry, this is business as usual."
https://blog.unit221b.com/dont-read-this-blog/international-subpoena-speedrun