I opened a new ticket over three weeks ago to ask about the status of the refund, and that has been left untouched as well.

Now I have submitted a reclamation request to my bank and am waiting for a response.

I tried their Pro plan on March 1 and immediately noticed how bad their usage limits were, so I asked for a refund that same evening.

Their chatbot accepted the request, I was downgraded to the free plan immediately, and since then I have been waiting for the money.