nickvec1d ago

I've been waiting over a month for Anthropic to respond to my billing issue

https://nickvecchioni.github.io/thoughts/2026/04/08/anthropic-support-doesnt-exist/

I’ve been waiting over a month for Anthropic support to respond to my billing issue

In early March, I noticed approximately $180 in unexpected charges to my Anthropic account. I’m a Claude Max subscriber, and between March 3-5, I received 16 separate “Extra Usage” invoices ranging from $10-$13 each, all in quick succession of one another. However, I wasn’t using Claude. I was away from my laptop entirely and was out sailing with my parents back home in San Diego.

Nick’s Thoughts
Show threadhs861d ago

I tried their Pro plan on March 1 and immediately noticed how bad their usage limits were, so I asked for a refund that same evening.

Their chatbot accepted the request, I was downgraded to the free plan immediately, and since then I have been waiting for the money.

Show threadsubscribed1d ago

Did you follow up? You might need to do it again before charge back.

Thankfully that's not Google, so your life is not going to be turned upside down because they don't give a f*.

Show threadhs86

I opened a new ticket over three weeks ago to ask about the status of the refund, and that has been left untouched as well.

Now I have submitted a reclamation request to my bank and am waiting for a response.

Apr 8 at 8:41pmWeb