@GossiTheDog @tdp_org

If it is the case then the leaders of businesses like M&S who outsource these services to the lowest cost providers should also be held to account

It’s typical of British business management to know the cost of technology but not the value of it

@GossiTheDog The root problem here isn't that TCS are shockingly bad (they are, just about everyone knows that).

The root problem is that "management decisions" constantly overrule those that raise concerns about their service and tell any remaining internal IT and security staff to "deal with it as best you can."

I'm very much of the view that, yes, the outsourced provider can be the cause of an incident, they can provide a shockingly bad service, they can cost your business millions of pounds. But the decision to continue to use them when you already know this is a real possibility - that's a decision by senior management within the company. That's on you.

@GossiTheDog as someone who has been subjected to Tata on multiple occasions going back over a decade?

This isn't nearly spicy enough. I don't even describe them as a 'body shop' because they'd gladly route you to a corpse and try to charge extra for '24x7 coverage.'

When one employer did a basic security audit of their helpdesk services, Tata failed so severely that the contract was pulled for cause before the audit was even completed. They moved it all back in-house.