We've just published our first telecom-focused generative AI note -- our use case prism for generative AI for CSPs! Communication service providers of all shapes and sizes can use this to help evaluate both the value and feasibility of the various generative AI use cases they're considering. Congrats to Pulkit Pandey and Ajit Patankar on getting this out the door! #Gartner #CSP #Communications #GenerativeAI https://gartner.com/document/4544799

My latest for #Gartner with Ralph Benitez on buyer personas in #UCC including #WSC #MeetingSolutions #UCaaS #CCaaS #CPaaS #VisualCollaboration is now live! I hope #ProductManagers in all these spaces will enjoy. gartner.com/document/4020706