Remember when NYT got rid of the Public Editor, a position that existed to respond to feedback about the paper's coverage and whatnot? And replaced it with, "Hey, readers can just use social media!" And then whenever they'd get criticized on social media all the reporters would circle around to accuse critics of trying to silence them? And then they told their reporters to pay less attention to social media, making it effectively impossible to question the decisions of the people at the paper?