Joyeuse Noëlle!One day my modification to allow Esc to close media modal windows on all browsers will make it into the master branch
beatrix 'ephemeral' bitrot@noelle link me?
@bea Hang on, gotta find it
@bea Oh hey, I guess it has been merged to master, just hasn't been pushed to live yet. https://github.com/tootsuite/mastodon/pull/2539
beatrix bitrot@bea Excellent!
@bea Glad to contribute! :D
@bea It's a dumb little 16-character fix but if it makes one user's life better I'm happy for it. :)
@noelle i will 100% use it. do you uh, do much front dev?
@bea Front dev was pretty much all I did 2010-2015. I only recently got back into back-end stuff after years away.
@noelle k, cause there's a small improvement i've been trying to get someone to take on
@bea Oho, point me to it!
@noelle i'll see if there's an issue if not i'll paste you something shortly
@bea As for this! I will see if this is possible. I want to avoid things like Tumblr's "you've got a notifications but PSYCH you totally don't because you've blocked some keywords" or Twitter's "You don't have any notifications EXCEPT ALL OF THEM".
@bea Also important to me to make this optional; I've seen some people laud the fact that there ISN'T a badge to tell you that you have new notifications so you don't feel obliged to swap back and forth all the time.
@noelle excellent points! love the idea of it being optional. definitely comment on the issue if/when you feel up to it. even if you don't implement your feedback would be helpful and that is where it belongs
@bea I also got to explain to a new coder what a triple-equals meant, which was exciting. :)
DJ Sundog
SydneyEFalkI honestly think a lot of coders fail to realize just how far they've come, sometimes. Programmers seem to settle into ends of the spectrum ego-wise (either they think they're the hottest shit that ever excreted, or that they know nothing), and so I think those towards the latter end don't always realize that small fixes can have great user impact in some cases.
Little things, as always, can have big impacts. :)
@sydneyfalk @bea man if I am on that spectrum I am pretty close to the "WHAT IS A PROGRAMMING" end. >_>
(related to this, my business classes exposed me to some small-to-medium org experiences and stories, and one of them was about a dev who was frustrated to be stuck with handling "internal support" just as much as development -- company was too small to have any sort of filtering for that stuff.
they solved a lot of flooded emails by application of a direct interaction process, which I've run out of space to outline properly -- but will next toot
So: They'd visit their users, and they were in a small enough business they could do so directly, one-on-one, for five minute walk-by check ins. "Hey, I know we talked about X issue. Is it working okay for you?"
That reduced one major problem they had -- people would have a problem, the 'solution' solved a technical aspect but not a user aspect, and so the user issue was 'solved' ticketwise, but unsolved and slowing the worker in reality.
Those issues sometimes needed a promise of return -- "I need to get some notes, but I'll email you once I've looked into it" -- but even that, once followed up, usually improved employee experience.
The question right after would be "Are you having any problems now?" This usually provided one or two extremely simple, or genuinely impossible, user issues, which could be demonstrated in real time in front of the dev.
The simple ones were fixed the easy way. "Oh, no, no. There's a key for that. Ctrl-N does it." The impossible ones were handled a little less directly, with an explanation of why it was impossible or infeasible, and a basic apology of a sort. "Yeah, we'd have to put half the servers into handling that kind of thing. I'm really sorry."
This shit cut the dev's 'tech support' time significantly, for the cost of (IIRC) an hour of talking to people.)
@sydneyfalk @noelle relatable
Not to say, of course, that ticket systems lack value. It's simply that some users don't 'fit' a ticket system -- and they always exist. The user who pulls a P&R Jerry move and searches up Google, then Googles Yahoo! Mail -- they're always gonna exist.
If they're Jerrying and can be shown better ways, that's useful. If they want impossible things, having that stated and empathized at least gives them the feeling someone is sorry it can't be done.