So I was watching this: https://vimeo.com/116787124
(context is that the tester is literate but has not used a computer before)
And the thought occurred to me that there is something slightly inhumane about usability tests. We give people tasks, but don't tell them (or help them) do those tasks.
It's as if the goal of computer interfaces is to eliminate all human to human interaction.
Perhaps we can design interfaces that require it? Just a weird thought..