Jean-François Mezei

the #CRTC letters on Telco's fees not being acceptable

To Telus:
09-Jun: https://www.crtc.gc.ca/eng/archive/2026/lt260609b.htm
12-Jun https://www.crtc.gc.ca/eng/archive/2026/lt260612a.htm

to Bell:
06-May: https://crtc.gc.ca/eng/archive/2026/lt260506.htm
12-Jun: https://www.crtc.gc.ca/eng/archive/2026/lt260612.htm

TLDR: 2026-43 prohibits fees for devices/services needed for delivery of wireless service. CRTC rules phones and SIM cards are needed for delivery and not optional services.

Prohibition of fees that are a barrier to switching cellphone and Internet plans
2026:43 https://crtc.gc.ca/eng/archive/2026/2026-43.htm?_ga=2.83267030.1346138202.1781557340-1041500846.1766431357

Telecom - Staff Letter addressed to Stephen Schmidt (TELUS Communications Inc.) | CRTC

Jun 15 at 9:19pmWeb
Show threadJean-François Mezei6d ago

In 2026-43: "i. When a subsidized device is not provided as part of the contract, a service provider must not charge an early cancellation fee."

The decision also changes the Wireless Code with regards to canecllation fees. In the past, certain contracts without a device were allowed early canccellation fees. Now these are no longer allowed.

#CRTC

Show threadJoshua C. Colp 🇨🇦 🚴 🏃 🚣‍♂️6d ago
@jfmezei The telcos, never missing out on trying to keep getting money!
Show threadJean-François Mezei6d ago

@jcolp Telcos have whole "fee creativity" departments with people paid to come up with new conviluted ways to add fees ! It,s what they do. Anything to raise the all-mighty ARPU.

(but in some cases it is also to lower churn and that happens when all carriers copy each other's fees to dissuade someone from switching. )