Graham Sutherland / Polynomial
ok it turns out that printful marks orders as fulfilled when they ship out, which updates etsy to mark the order complete. but there's no further status flag if the shipping goes wrong - they're wholly relying on customers chasing up to find out what's going on, even if the courier's shipping status explicitly says "lost in transit" or "damaged". the CSV export also doesn't include the shipping status even though printful has it. I had to drive their website's backend APIs in the console myself.
3:22amWeb
Show threadGraham Sutherland / Polynomial4h ago

anyway I just did an audit on the last 6 months of Unsafe Warnings orders and found three where it looks like the shipping went wrong but the customer hasn't contacted me yet. two explicitly say lost in transit, one is reported damaged but its status still shows "in transit" after 3 weeks.

sent messages to all three to ask if they got them ok.

this shouldn't be this complicated >_<

Show threadGraham Sutherland / Polynomial4h ago
the last 3 months have been the worst for shipping fuckups by far in the whole time I've been sending out stickers. if all three of these are actual fuckups, it's a total of 6. two of which appear to be printful just... not sending the stickers out. which is also ridiculous - they've marked it fulfilled because they created a shipping label, but it hasn't even left their warehouse.
Show threadGraham Sutherland / Polynomial4h ago

getting to the point where managing this stuff is becoming a bit annoying.

not really a good solution to it, either.

Show threadNetzblockierer4h ago

@gsuberland this is intentional so they get paid out earlier and not have the money held by etsy in escrow.

  • Generally I consider that "shady" at best if not a blatant violation of the ToS of every single marketplace I know aka. "Finalize Early" or "FE" which is a common scam in the less visible economy…
    • A variant of that is known as 419…

#Escrow #etsy #FinalizeEarly #scams #scam #FEscam #419scam #AdvanceFeeScam