Fringed Crow 
Microsoft just now, almost 2 months to the day of opening a support ticket, jsut got back for the first time on the ticket.
Their excuse:
"Due to an unusually high volume of incoming cases, there has been a delay in our outreach. We are now contacting you to confirm whether the issue you reported still requires support."
I call Bullshit!
Doesn't take 2 months to acknowledge you received the ticket and are looking into it.