Jonathan Kamens 86 47May 11
#TechIsShitDispatch
I've posted before about how it was impossible for many months for me to access claim information for my uncle on the #Healthfirst website because the backend was timing out requests. That was eventually fixed, after I complained for months.
But now the "plan communications" page is broken in the same way, because of course it is.
Fucking idiots.
#healthInsurance #healthcare
Show threadJonathan Kamens 86 47
Also, when I was chatting with #Healthfirst about this to get them to file a ticket with their IT people, they asked for my uncle's member number, and when I pasted it into the chat it was incorrectly interpreted as a social security number and masked. They then told me I had to put dashes between all the digits to prevent that from happening so they could see it.
This is just so stupid on so many levels.
#TechIsShitDispatch
May 11 at 1:56pmWeb
Show threadr0kMay 11
@jik oh dear lord, it's an integer! 🫣