Aram SinnreichMay 5

Never rent a car from Avis.

They charged me a mysterious $661.14 on top of my payment.

After 35 minutes on hold, promising every 30 secs that a CSR would pick up, they hung up on me. Their website says "The rental details are not available at this moment, please try later"

This should be illegal.

Show threadTimMay 5
@aram fwiw Europcar charged me for 1400 extra km when I returned a car last month, despite me doing no more than 250km in total. I just got an email with a bill attached, and it was immediately charged to my bank card. When I phoned the branch to query it, they said basically "oops, our mistake" and refunded me, but that's only because I noticed, had time to call, and spoke the right language. I shouldn't have to.
Show threadTimMay 5
@aram also, Wizzair just bumped me off a flight they had oversold, so by law they now have to pay me €250. Their staff gave me a phone number and a web address to claim my money, but the call centre cut me off twice before I found a human being, and the web address gives 404 page not found.
Show threadTimMay 5
@aram also, Accor hotels last month sent me a confirmation email clearly stating "total cost of your stay: €633" but when I arrived they insisted that was the per-room cost and they wouldn't budge.
Show threadTim
@aram I think the common factor here is "corporations that are way too big" where both customers and their staff are but troublesome cogs in a massive machine that doesn't really give a shit about either.
May 5 at 2:19pmTusky
Show threadTimMay 10
@aram I'm just gonna keep adding to this list. I just reserved a rental car with Enterprise, and I clicked the VIEW/MODIFY RESERVATION button in the confirmation email. I've been staring at this for 25 minutes, and it's made no difference turning off my VPN and trying it in Chrome.
Show threadSaltyMay 10

@timsk @aram I had to drive an Avis back to Louisville after many flight cancellations from Chicago and they charged an additional $750 one-way fee.

I hate Avis but forced to use them for work trips. Not my money but still… grr.