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BBC News | Travelodge gave us keys to other people's rooms twice in a week

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A corporate group staying at the Excel Travelodge in Newham, east London, discovered serious flaws in the hotel’s key‑card system when John Nowell entered a room that was already occupied, hearing a guest in the shower, and a colleague later experienced the same problem. Both incidents were blamed on a mix of human error and a newly installed card system, prompting apologies from reception staff and a statement from Travelodge that the safety and security of guests is a priority. The chain said it is retraining staff, conducting independent and internal reviews of room‑access procedures, and working “at pace” to strengthen security. The issue has sparked wider criticism, with dozens of similar complaints reaching BBC Your Voice, prompting a Liberal Democrat MP to call for wholesale change and even a letter from the prime minister urging the hotel to address the breaches. Nowell said he will avoid Travelodge in the future.

#Travelodge #JohnNowell #Excel #BBC #FreddievanMierlo

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'We were given keys to occupied Travelodge rooms twice'

John Nowell says his key card allowed him into a room that was occupied by a guest taking a shower.