Mastodawn

regarding Lenovo UK service stealing my fucking RAM and forging the records: https://circumstances.run/@davidgerard/116217052540315029

just got email from BMJ of the original purchase. 32GB, mate. not the 16GB it now has.

lenovo silently closed the previous ticket. i pinged them just now saying i had the docs. how do i get them to you?

i stated what i wanted: lenovo to make good and replace the missing RAM that disappeared in the process of service.

the guy on chat is powerless, but I asked him to escalate and get someone to actually *email* me in writing re: lenovo's next action in this case.

then the connection dropped (thinking face spinning around)

oh and he didn't answer "how do I get you the docs", didn't even ask for them

i have the material now to go loud, but let's see if they get back to me.

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@pndc 10h ago

@davidgerard Sending a Letter Before Legal Action to their company's registered address demanding a suitable sum of money should get somebody interested in fixing the problem ASAP, or at least within the 14 days before legal costs get added to their bill.

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Roger BW 😷

@pndc @davidgerard They'll be used to that, searching for Think UKI brings up a bunch of Financial Ombudsman rulings.

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@pndc 9h ago

@RogerBW @davidgerard My same search finds FOS rulings which contain the string "think UKI" but are referring to a "UK Insurance Ltd" which is abbreviated to "UKI", and the "think" is part of the prose. So I suspect that's a different company.