@vervain @bich please tell them that I respect their grind and if they would like to use any tool to make their life easier it's better in the long term to work with their IT department. The more staff asking for Tool That Does Thing the higher priority that will be.
If it sucks to work with their IT department,
first, my condolences,
second, that's a problem worth solving.
The IT department is there to support the medical business and should be best utilized matching technology solutions to the business they support. A good working relationship where IT understands the business processes and concerns and business values IT expertise and brings them into strategic planning is the ideal state and everyone gets so much more done every day.