CharlesWJohn Deere to pay $99M in right-to-repair settlement
https://www.thedrive.com/news/john-deere-to-pay-99-million-in-monumental-right-to-repair-settlement
One of the most user-hostile companies on earth. My John Deere lawnmower came with a fuel gauge that runs off a CR2032 that's embedded in epoxy. The battery runs out of charge in about six months and the gauge stops working. If you saw the gauge open and replace the battery it doesn't start working again. If you disconnect the gauge the lawnmower won't start. Replacement gauges are $60.
Don’t comment if you don’t want to actually contribute. How are people supposed to know these things before buying the equipment. What if they’re the only provider in their region? There’s a billion reasons why your comment doesn’t contribute.
"Don't buy their stuff" is exactly the right answer. You need to do your research before you buy big ticket items. It may not be true in every sector, but Deere has plenty of competition.
Why wouldn't victims complain?
Because when they do, they receive snide remarks like "just don't buy their stuff then".
Do you seriously expect other companies not following suit? People need lawnmowers, so this can quickly turn into the same situation we have with the inkjet printer market.
Yes, I expect that. Low sales will concentrate the mind.
>How are people supposed to know these things before buying the equipment.
By looking at reviews or paying someone to evaluate the product.
>What if they’re the only provider in their region
Then there is an opportunity for competition. Or you can import a product from another region.
All great in theory, but in importing farm machinery, you need to take into account servicing options and warranty claims. Would be painful if you need to truck a harvester or even mower interstate for a warranty claim.
And it's not like these things are always available from a source with reviews. Reviews for new models are less likely to cover repair-access issues that will arise in a few years' time.
Under that logic we don’t need any consumer protection laws.
You're getting downvoted, but this is really the only answer here. Companies won't stop acting this way as long as their shitty behavior is rewarded, and people keep rewarding their shitty behavior.
No amount of legislation is going to prevent them from doing this. This settlement even proves that they can keep doing it with impunity!