So I quit out of the chat which was going to take 51 minutes to reach an agent. And I was in the middle of doing other things when I got a phone call from Bell.

The charge is a complete error and will be reversed. So that's good. Why there was a $200 modem charge on my account when they didn't touch my modem is beyond me.

$200 is a lot of money for people. This is the difference between food and not food. Maybe they could get it right.