RE: https://mstdn.chrisalemany.ca/@chris/116352646031251286

"[BYD built the] ability to learn from customers who were more sophisticated than they were, more quickly than anyone thought possible, & then convert those lessons into permanent institutional knowledge.

That ability is available to you, too. You do not need a clean room. You just need the willingness to be the least impressive person in the room & study everything the room teaches you."

That last sentence is so powerful it sounds like it came from an Octavia Butler book.