zenincognitoMy Google Workspace account suspension
https://zencapital.substack.com/p/sad-story-of-my-google-workspace
Once upon a time at Google: The year was 2013, and I'd been selected to be among the first 8,000 people to get Google Glass. I had to go to Google HQ in NYC from my home in Virginia to get it and be instructed 1:1 on how to use it. I was given a toll-free phone number to call for support by a Glass expert, available 24/7/365.
Not only did they answer immediately whenever I had even the smallest problem or question: I twice broke my Glass, and each time I'd call the support number to ask for a replacement.
Google's policy was that no matter how you broke it or how many times it happened, they'd replace it free. They'd immediately send a box to return the broken device (prepaid) and a couple days later a brand new Glass would arrive.
Like I said, once upon a time....
> Google's policy was that no matter how you broke it or how many times it happened, they'd replace it free.
Yes, because they were using you to figure out where it needed improvements for every day wear and tear. It wasn't charitable, it was R&D expense.