zenincognitoMy Google Workspace account suspension
https://zencapital.substack.com/p/sad-story-of-my-google-workspace
Once upon a time at Google: The year was 2013, and I'd been selected to be among the first 8,000 people to get Google Glass. I had to go to Google HQ in NYC from my home in Virginia to get it and be instructed 1:1 on how to use it. I was given a toll-free phone number to call for support by a Glass expert, available 24/7/365.
Not only did they answer immediately whenever I had even the smallest problem or question: I twice broke my Glass, and each time I'd call the support number to ask for a replacement.
Google's policy was that no matter how you broke it or how many times it happened, they'd replace it free. They'd immediately send a box to return the broken device (prepaid) and a couple days later a brand new Glass would arrive.
Like I said, once upon a time....
The thing here is the 8.000 Glass early adopters vs the hundred-millions (billions maybe?) of Google workspace users.
It's not the same league, not even the same sport.
PS: Not defending Google here, their support for some products is abysmal
You were a volunteer employee. The very least they could do is make sure you can keep doing the job.
I think organizations have a very hard time staying motivated once the product’s concern has moved away from any one team. While you test the product for them there’s likely people whose jobs depended on you and 7999 others doing so. But eventually a product will be considered shipped and all the various talent now pays attention to what’s next.