@JustinDerrick My best guess is this: Formerly the RCMP would receive reports or complaints, but most things are outside their jurisdiction, so their purpose is only to find out where the person is so they know what police force to send it to. So they would send us orders just for the customer’s name and address. Then they would send the case to local police to investigate, sometimes starting with another order to us for more information.

My guess about what’s changed is that now they skip the first step and instead rely on geolocation tools to figure out where the IP address probably was, and send it to local police based on that. So not exactly getting information from somebody else, but rather skipping a cycle with IP address geolocation. Which is sometimes incorrect, but is probably more efficient overall.