Andy ToddI am deep into a sunk-cost fallacy. I have been on hold with the call centre at my bank for 2 hours. When is it time to hang up? It's certainly time for a new bank. #customerservice
The power of posting is real. They answered 2 minutes later. But still a terrible experience and I asked the customer service agent to pass on my displeasure to management. Not that it will change much. #customerservice