Hep Cat20h ago
Randahl Fink

On a scale from 1-10, my hatred for AI-based support is at 1000.

I use Storyblocks for stock video and I found a bug in their AI, so I sent them a chat message.

Instead of a human answering, an AI system replied, that I could submit my report to it. So I wrote a bug report to it, but then the AI replied that it was NOT capable of handling the bug report, but I could contact them by mail. So I wrote the mail… and who replies? The AI agent which already failed — now giving me a new bogus answer.

Mar 30 at 2:41pmIvory for Mac
Show threadDaniel Weiss21h ago
@randahl This AI is just wasting energy for making life worse. It defines today to saying Loose-Loose.
Show threadnop2net 💛💙21h ago
@randahl Lol, what did you expect then?
Show threadJoão Pinheiro21h ago
@randahl I "love" AI!!! It's so fake!!!
Show threadPino Carafa21h ago
@randahl ThE Ai fAiLs AnD sHe AtTaCkS tHe HaRdWaRe. TyPiCaL.
Show threadLIΞBΔCH21h ago
@randahl Today I wrote at an LLM the same question in 3 different ways, before it understood. The machines are no helping us, but we need to shepherd the machine towards performing something that looks like help. It's pathetic.
Show threadDennis Melhede21h ago
@[email protected] I hope the floor (in the gif) was also meant to be destroyed 👀
Show threadKarl Name 20h ago
@randahl it's more and more difficult to reach a real person.
I do most things on-line, web interfaces being perfectly ok for me. But if I have a REAL problem and there's a phone number, I expect help from a real person and not an idiotic computer voice.
Show threadJohnnieMac20h ago

@randahl This is what happened; hyped up AI as the ‘answer’ to everything and, when it fails to deliver, blame the user for “not utilizing it correctly”.

If it is not that, it IS functioning correctly as a gatekeeper to divert complaints.

It is much more cost-effective to use machines to frustrate a human instead of paying another human to help.

Show threadTom 🇵🇸 🇺🇦 🏳️‍🌈 🏳️‍⚧️20h ago
@randahl
Enhanced enshittification.
Show threadGeorge Dinwiddie20h ago
@randahl Did AI write the Alt-Text,also?
It's simultaneously wrong (the computer is not angry), and useless (it doesn't tell a person what happening in the GIF).
Show threadlin11c20h ago
@randahl
AI chat in almost every instance is utterly useless. Why do companies even have this? To frustrate people so they go away? This is what we are fighting wars and destroying our water supply for? ☠️
Show threadSeppo Helava20h ago

@randahl Customer service is a company’s first opportunity to engage with an active customer that’s having a problem with their product.

As someone who’s run companies that build software, this is one of the single most important interactions your company will have with its customers.

Handing that opportunity off to AI because it’s cheap and “good enough” shows how little you care for those customers. Why you’d squander that moment is totally beyond me.

Show threadAlbert O.15h ago
@randahl Send an angry reply. There are short circuits for that which get escalated immediate to the human support.