Oh, interesting. There doesn't appear to be any way to change the email address associated with an account on #WIRED's website. 10/10 WIRED, no notes. /s

#TechIsShitDispatch I emailed WIRED support and asked how to replace the email address on my account.
They wrote back: "I have removed the old email address from your account and successfully updated it to …. This means your account is no longer associated with the compromised email address."
They lied.
I just logged in with the new email address, and it created a new account for me rather than logging me into my old account.
Such frustrating incompetence.

After this happened I emailed #WIRED customer service again, told them they lied to me when they said they had updated the address on my account, and asked them to fix it.
I just got back a second response in which the rep claimed that they were unable to locate an account under either of the email addresses I provided. 🤦
Fucking unbelievable.
I just replied again, with screenshots showing me logged into both accounts and asked if I could get help from someone who wouldn't lie to me.

@jik I try to reduce my blood pressure by reminding myself that customer service staff are probably among the lowest paid, required to stick to script, complete X number of tickets per shift, deal with annoyed anonymous people all day workers I encounter. I’d like them to care about their job but suspect their evaluations don’t prioritize that.