Stop celebrating ticket deflection. It’s a vanity metric. If you buy AI without cleaning your "smelly data," you're just paying an "ego tax" for a fast, confident idiot. Demand resolution.

https://zurl.co/N41BY

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The Contact Center Is Dead: Long Live the Operations Layer

CRM, social CRM, CX, digital disruption, customer experience, customer engagement, customer service, IoT, AI, MachineLearning, bots, chatbots, AI, gen