Somehow, it was simpler and cheaper to install a touchscreen, display an image of a finger touching a circle that contains a fingerprint, print a label that says “please get a ticket and go to the waiting room” than… just putting an obvious physical push button.
@thibaultamartin next it will be an AI agent spitting out a ticket because it predicted that you needed one, but it'll be some random number and letters not in any order which is unfortunate because the caller will be going in numerical order and they won't use letters. Oh and it'll cost $10 a month to keep that ticket service going.