@RWvanLeeuwen Where did you file such ticket, specifically. They are very... spare about details and proper info in their site. I send email to they, as they write that «
If you have any questions, reply to this email or contact us at [email protected]». And in their forum, they said also that was the way to ask for a cancellation (then they don't reply even when «Your message has been delivered to the following recipients:

Jolla Shop ([email protected])»). Thanks.