Very odd interaction with Nationwide Building Society today:

Almost like the support staff have accidentally sent the message direct to me, instead of their AI agent.

I hate this timeline.

Stranger, still. I've not provided any identification information. So there's nothing the bot will be able to do anyway.
I've been 'transferred' three times now. I am not entirely sure these people are actually people.
it's this dogshit - https://www.liveperson.com
The Best Conversational AI Platform for Business | LivePerson

LivePerson's Conversational AI platform helps brands engage with connected experiences and personalization at scale for high-value results.

"The Best Conversational AI Platform for Business"

We're in good hands.

Oh. Hold on. The agent is typing.