Marc EdwardsI will always respond to your NPS survey! My response will always be like this.
Drew Pickard@marcedwards
lmao
I would love to hear more of your take
@drewpickard I think there’s two main issues:
1. Measuring the thing actively makes the product worse. I don’t think anyone enjoys the interruption, no matter when it happens. So, using an NPS survey makes your NPS worse (assuming you could measure it without asking).
2. The data is useless. A single value isn’t going to actually tell you which bugs to fix or which features to add.
@marcedwards
I think a lot of formerly cutting edge companies become too bureaucratic to attract brilliant visionaries, let alone tolerate them, and so they rely on common corporate tropes like using scores and metrics to "tell them what to do”
I think a lot of formerly cutting edge companies become too bureaucratic to attract brilliant visionaries, let alone tolerate them, and so they rely on common corporate tropes like using scores and metrics to "tell them what to do”
@drewpickard Yep, I agree! And I think that’s a massive issue when you outsource your decision making to metrics. You’ll only ever optimise for local maximums, and be far less likely to take risks. The other issue is that I think it means you *don’t* learn, because you’re less likely to talk to customers.