@ChrisMayLA6 I've pointed out, loudly and repeatedly at work, that Head Office is filled with people who have never worked on the shop floor (literally - I'm in retail) in their lives, but think that an ability to push numbers around a spread sheet means that they know how it works and what the customers want.
In the past 10 years or so, there have been 3 different attempts to set up very small, corner-shop-syle stores - the first 2 were abandoned very quickly, with a combined write off of ~£1Billion.
They tried dipping their toes into the E-tail market by, erm, buying an American company, then trying to adapt it's succesful "American) working practices into something useable over here, then writing the whole thing off.
They then bought a succesful British E-tailer, tried to capitalise on it's name by opening physical stores all over the UK, totally ignoring the reason the company was succesful in the first place, then replaced their whole online back-end and increasing prices, and the whole thing rapidly fell apart, and was sold back to the original owners for a fraction of the original purchase price.
This is just a handful of examples, but every time money was wasted like this, when pay negotiations came around for staff, the cry from Head Office was "We're making a loss, we can't afford to give you a raise."
Instead, job losses, mostly through natural wastage (people retiring or moving on to other jobs), without vacancies being filled.
They expect the same job doing as 10 years ago, when there were at least 50% more staff, while wanting to pay less, taking away overtime and unsocial hours payments, taking profit share payments and folding them into normal wages - that was the fustercluck that finally destroyed the union's reputation at work! - among other things.
Stores are, generally, making big profits, it's Head Office that is responsible for most of the losses with their wild and crazy schemes that can't possibly work.