@BlazieTech i’m sorry… Are you saying you have to pay for each update once you already pay for the device? Was thinking about purchasing this device, but this is quite confusing.

@GraceTechNerd Hi, Grace.
The BT Speak includes a 90-day warranty which covers both hardware and software. Any software updates released during the warranty period are available for you to install. The warranty also allows you to receive an exchange BT Speak in the event that your unit encounters a hardware problem that we’re not able to resolve with a phone call.
You can extend this warranty by purchasing a maintenance contract for your BT Speak. Your maintenance contract can be renewed for either $20.00 per month or for $200.00 annually. The maintenance contract extends your warranty coverage by providing you with the same benefits that you receive with the initial 90-day warranty.
In other words, you can receive a product exchange in the event of a problem, in addition to software updates. Unlike other products, the maintenance contract is continually renewable. We don't limit you to just one or two years of coverage.
If you choose to not purchase a maintenance contract for your BT Speak, you have the option of paying $50.00 any time after the warranty period to receive the latest software update, regardless of how much time has elapsed.

@BlazieTech I find this approach unnecessary and exploitative. I understand software development takes time and money, but charging customers for updates is not a good idea. It leaves users stuck with outdated, insecure, and buggy software despite available fixes, and will likely push people away. Especially when similar devices cost less and include free updates.

@GraceTechNerd @BlazieTech If I may ask, just as I think of it, what similar devices cost less and have free updates? The only devices I can think of are the ones from Orbit, and their hardware and software is somewhat substandard, in my respectful view.