@BlazieTech i’m sorry… Are you saying you have to pay for each update once you already pay for the device? Was thinking about purchasing this device, but this is quite confusing.

@GraceTechNerd Hi, Grace.
The BT Speak includes a 90-day warranty which covers both hardware and software. Any software updates released during the warranty period are available for you to install. The warranty also allows you to receive an exchange BT Speak in the event that your unit encounters a hardware problem that we’re not able to resolve with a phone call.
You can extend this warranty by purchasing a maintenance contract for your BT Speak. Your maintenance contract can be renewed for either $20.00 per month or for $200.00 annually. The maintenance contract extends your warranty coverage by providing you with the same benefits that you receive with the initial 90-day warranty.
In other words, you can receive a product exchange in the event of a problem, in addition to software updates. Unlike other products, the maintenance contract is continually renewable. We don't limit you to just one or two years of coverage.
If you choose to not purchase a maintenance contract for your BT Speak, you have the option of paying $50.00 any time after the warranty period to receive the latest software update, regardless of how much time has elapsed.

CC: @[email protected] personally I find that very exploitative. if I bought the device, I should be able to receive updates, even if it's only for a few years.
I already bought the device, I shouldn't have to pay a sperate package just for updates.
and btw, the fact you couldn't just answer with a simple yes or no concerns me. I don't think she asked for corporate jargon, she asked a direct question. but i'll go ahead and translate it for you: yes, after the warranty, you absolutely have to pay for updates.
I was thinking about getting the BT speek, but now I will not.
thank you, next freedom scientific

@averlice @GraceTechNerd @BlazieTech I second this, this is honestly not a great look, like this is not cool at all, we should be able to get software updates for free, not paying for a stupid contract.

@alexchapman @averlice @GraceTechNerd @BlazieTech yeah i agree with you, like cmon it's 2026, software updates should be free