@craiglambie42 this is an important aspect. Especially for small to medium business with no IT department. I always tell customers: It’s your choice with whom you want to do business. A company where you know the people and its size fits to yours or anonymous giants who want all the best (data) from you.
Another aspect is, that the guys in the neighbourhood companies are most times more generalists. So the customers can speakt to one person to get the problem solved