@estherderby great article!

I can’t stop thinking about how idealized solutions that come from a few “layers” away from the work are arguable more effective but less likely to fit into the lives of the people using it.

So it might be a fantastic idea that’s dead on arrival because people can’t absorb the changes it brings into their lives.

And when someone proposes something more likely to fit, to many, it appears to be a less effective option.

Everyone is “right” from *their* perspective. And “wrong” about what they think others are trying to do.

Ugh. People and words are hard. 😅